Recovry
Sign inGet started

Draft. This page is being reviewed before Recovry launches. Details in square brackets will be filled in.

Privacy policy

Last updated 29 September 2026

Recovry connects people who need a vehicle moved with independent, verified recovery drivers across the UK. To do that we need some personal information. This page explains what we collect, why, who sees it, how long we keep it and what you can do about it.

Recovry Ltd [company name to add] is the controller of your personal data under the UK GDPR and the Data Protection Act 2018. Registered in England and Wales, company number [to add], registered office [to add]. ICO registration number [to add]. Questions about privacy: privacy@recovry.co.uk, or use our contact form.

1. What we collect

Everyone with an accountName, email address, phone number, password (stored only as a secure hash), email preferences and when you changed them, sign-in times.
CustomersPickup and drop-off addresses and postcodes, the exact pickup spot if you share your location or what3words address, vehicle details (make, model, registration, size, condition), how many passengers are travelling, timing and budget.
DriversPhoto, driving licence (front and back), the last 8 characters of your licence number and a GOV.UK check code, licence categories and penalty points, truck details and registration, insurance, MOT, operator's licence, Driver CPC and waste carrier documents, optional public liability insurance and DBS certificate, home postcode, and your location while you use the job feed or complete a job.
During a jobChat messages, pickup and drop-off photos (with the time and GPS location they were taken), the handover code check, where the vehicle was left and any note, ratings, problem reports and cancellations.
PaymentsWhat was paid, refunded and paid out. Card details are handled by our payment provider, Stripe. We never see or store your full card number.
When you contact usYour name, email, phone number if you give it, and your message.
TechnicalError reports and security logs (for example the page, IP address, browser or phone and app version) to find and fix problems and protect accounts.

2. Why we use it and our lawful basis

Running the serviceCreating your account, matching jobs to suitable drivers, bookings, chat, photos, payments and payouts.Lawful basis: Contract
Verifying driversChecking licences, insurance, MOT and other documents, and re-checking them when they expire.Lawful basis: Legitimate interests (customer safety) and legal obligation
Safety and fair useHiding phone numbers and emails in chat, flagging attempts to take jobs off the platform, the strike system, preventing fraud.Lawful basis: Legitimate interests
Resolving problemsLooking into problem reports, damage claims and disputes using photos, messages and the job record.Lawful basis: Legitimate interests and contract
Records we must keepPayment, tax and accounting records.Lawful basis: Legal obligation
Service emailsOffers, bookings, reminders, deliveries, payouts and security emails. You can turn off job update emails in your account.Lawful basis: Contract
News and offersOnly if you ticked the box. You can unsubscribe at any time from any email or your account.Lawful basis: Consent

3. Your location

We only use your device's location when your browser or phone asks and you allow it:

  • Customers: to fill in the pickup postcode and exact spot when you tap “Use my current location”.
  • Drivers: to show jobs near where you are now (rounded to about 100 metres), and to record where a vehicle was dropped off when you mark a job delivered.
  • Photos: the time and place each job photo was taken, as evidence of the vehicle's condition.

We don't track drivers in the background. Before a job is booked, drivers only see the pickup area and a distance measured from the postcode centre. The street address and exact spot are shown only to the driver you book.

4. Who we share it with

The other side of your job. Before booking, drivers see the vehicle, the pickup and drop-off areas and the timing, but not your name, address or contact details. Once you book and pay, your driver sees the addresses, exact pickup spot, registration and your first name. Customers see their driver's name, photo, truck and rating. Phone numbers and emails are never shared: you talk through the in-app chat.

Companies that run parts of Recovry for us, under contracts that limit what they can do with your data:

Microsoft (Azure)Hosting our servers, database and uploaded filesWhere: UK
VercelHosting the websiteWhere: EU/US
StripeCard payments, refunds and driver payoutsWhere: UK/EU/US
BrevoSending emailsWhere: EU (France)
postcodes.io (Ideal Postcodes)Looking up postcodes and turning a location into the nearest postcodeWhere: UK

Links to Google Maps and what3words open those services, and what you do there is covered by their own privacy policies. We may also share information with the police, insurers or regulators when the law requires it or to deal with a crime or a serious safety concern. We never sell your personal data.

When data goes outside the UK, it goes to countries the UK treats as adequate (such as the EU) or is protected by the UK International Data Transfer Agreement or Addendum.

5. How long we keep it

Your accountUntil you delete it. If you haven't signed in for 3 years, we'll email you and may then delete it.
Jobs, payments, messages, photos, ratings and problem reports6 years after the job, for tax records and in case of claims (the Limitation Act 1980). If you delete your account they're kept without your name, email or phone number.
Driver documentsWhile you're a driver. Deleted when you delete your account, though we keep a record that they were checked, and when.
Contact form messages2 years after we close them, or 6 years if they're about a complaint or a claim.
Error reports and security logs (the page, your IP address and browser or device)Mistakes such as a mistyped postcode: 30 days. Errors we have fixed: 90 days. Others: until investigated, never more than a year.
Notifications in the app6 months once you've read them, and no more than a year.
Copies of emails we send youThe content for 30 days (in case one needs re-sending); a record that it was sent for a year.
The driver's live locationOnly while a job is in progress, and only the latest point. Deleted as soon as the job ends.
Drivers' planned tripsA week after the trip.
Sign-in sessions and email links30 days after they expire or you sign out; one-time links 7 days after they're used or expire.
Phones registered for notificationsUntil you sign out, or 6 months after the app was last used.
Marketing consent recordsAs long as we hold your account, plus 6 years, as evidence of what you agreed to.

6. Your rights

Under UK data protection law you can:

  • Get a copy of your data. Use “Download my data” on your account page, or ask us.
  • Delete your account. From your account page, once nothing is still in progress.
  • Correct information that's wrong.
  • Object to us using your data for our legitimate interests, or ask us to restrict how we use it.
  • Take your data to another service (the download is a standard JSON file).
  • Withdraw consent to marketing emails at any time.

For anything else, email privacy@recovry.co.uk. We'll reply within one month. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to sort it out first.

7. Keeping it safe

Everything is sent over encrypted connections. Passwords are stored only as secure hashes. Uploaded documents and photos are private and only shown to the people who need them (you, the other side of your job where relevant, and our admin team). Every change and every admin action is logged. Accounts lock after repeated failed sign-ins.

8. Children

You must be 18 or over to use Recovry. We don't knowingly collect data about children.

9. Changes to this policy

If we make important changes we'll email you or show a notice when you sign in. The date at the top shows when it last changed.

See also: Terms · Privacy · Cookies · Contact us