Help

Post where the vehicle is, where it's going and what it is. Verified drivers near you send offers with their price. You choose one, pay to confirm, and the driver gets your address. You can follow them on a map once they set off.

Drivers set their own prices. You see the full price before you choose, plus Recovry's £0.50 booking fee. There's a price guide on the post-a-job form so you know what's typical.

When you book, the amount is only held on your card. It's taken when your vehicle is delivered.

A 4-digit code on your job once you've paid. Give it to the driver when you (or whoever you send) receive the vehicle — it confirms delivery on the spot. Don't share it before the vehicle arrives.

Yes. The driver photographs where they left it, records the exact spot and can leave a note (for example where the keys are). You then have 24 hours to confirm or report a problem.

If you're stuck now, marking the job urgent puts it at the top of drivers' lists and alerts more drivers nearby. Offers may be a little higher.

Yes — open a past job and choose “Book again”. Saving your vehicles and places in My garage makes posting even quicker.

Before you've paid, cancelling is free. After paying: more than 24 hours before the booked time is a full refund; 6 to 24 hours before, half the driver's price goes to the driver; under 6 hours, there's no refund. The app shows the exact amount before you confirm.

You're refunded in full and your job reopens for new offers straight away.

Report a problem from the job within 24 hours of delivery. The driver's payment is held while we look at the photos, checklist, messages and locations, and we'll decide fairly — including a partial or full refund.

Every driver's licence, insurance (including goods-in-transit cover), truck, MOT and any operator's licence are checked by hand before they can take jobs, and re-checked when they expire. Drivers lose access automatically if something runs out.

Phone numbers and emails are hidden so arrangements stay on Recovry, where payments are protected and we can help if something goes wrong.

Timestamped, geotagged photos at pickup and drop-off, the driver's condition checklist, the chat, and where the vehicle was left. Both sides can see them.

Nothing to join, and nothing in a month you don't work. In a month when you're paid for a job, £30 comes off your first payout — then every other job that month is all yours. There's no commission, no subscription and no card to add. You never pay more in a month than you earned.

Every Monday for jobs the customer has confirmed. Earnings show straight away as “waiting for the customer”, and move to the next payout once confirmed (or automatically 24 hours after delivery).

Only jobs one of your verified trucks can legally and safely do, based on its payload, deck, seats and equipment. Set what each truck can carry in Verification.

Pulling out of a booked job late or not turning up adds points that expire after 90 days. At 3 points you get a warning; at 5 you're paused from new jobs for 7 days.

Tell us where you're going and we'll show jobs on the way, sorted by how many extra miles they add — so you don't drive back empty.

Yes, and you get a free month for each one. Share your invite link from Earnings. When a driver who joins with it completes 3 jobs, the next month you work is free. There's no limit.

In the Recovry app, your location keeps sharing with the customer while a job is in progress, even with the screen off, and stops when you mark it delivered.

Account → Email preferences. You'll always get emails about account security.

Yes, from your account: download a copy of everything we hold, or delete your account once nothing is still in progress. We keep job and payment records for 6 years without your name, because the law requires it.

Contact us from the app or website. We usually reply within one working day. In an emergency on the road, call 999.